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Blog: Tax Prep

The December CPE scramble is not a discipline problem. It is a planning problem, and it produces the same two bad outcomes every year: hours taken because they were available rather than because they were useful, and a state-specific requirement discovered too late to satisfy properly.

Summer fixes both, for a reason that has nothing to do with virtue. You have capacity in July that you will not have in December, and the courses worth taking — the ...

Diagnose the problem correctly before changing anything.

The complaint is usually phrased as "accounting has no work-life balance." That is not quite what is wrong. The specific problem is seasonality — work compressed into a few months, with a deadline that does not move and a volume that arrives whether or not you have capacity.

Which reframes the question productively. You are not looking for less demanding work. You are looking for work with a ...

The problem with mid-year tax legislation is not finding out about it. Every provider will email you.

The problem is that by the time you read the analysis, some of your clients have already taken actions you cannot reverse — an estimated payment computed on the old rules, an entity election made or missed, a transaction closed in the wrong quarter, a plan adopted or not adopted. January is when you report it. August is when you can still change

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Here is the structural problem with a client who only files a return.

They see one deliverable a year, and it arrives with an invoice. Their entire experience of the relationship is a request for documents, a period of silence, and a bill — which means they evaluate the relationship at the single worst moment in the cycle, and the only attribute they can compare against an alternative is price.

A compliance-only relationship is therefore ...

Accountants present what they prepared. Audiences need what they must decide. That mismatch is the whole problem, and it produces presentations that are technically flawless and functionally useless.

The deliverable here is understanding, not accuracy. A correct presentation nobody follows has failed at the only thing it was for.

Start With the Decision, Not the Statements

The diagnostic question that reorders everything: what is this person

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Our post on value-based billing covers the transition away from hourly billing and the scope discipline that makes fixed pricing survivable. This post covers the narrower and more immediate question: what should a tax return cost, and how do you change what you are currently charging?

It starts with a question most firms cannot answer.

Do You Know What a Return Costs

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Our post on defined benefit versus cash balance designs covers the structural comparison and concludes that cash balance is the better answer for most closely held clients.

This post covers the decision that follows: whether to actually do it — how the deduction works, the interaction most analyses omit, the modeling that has to happen first, and how it ends.

How the Deduction

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"Difficult client" is a category error, and it is why firms handle them badly. There are several distinct types, they have different causes, and they need different responses — and a firm that treats them as one thing applies patience where a boundary was needed and a boundary where an explanation would have worked.

Here are the eight, with what actually causes each.

1. The Unresponsive Client

Cause: no consequence has ever attached to being late.

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Return review is simultaneously the highest-value and worst-resourced step in a tax practice. Reviewers are the bottleneck, review happens under the most time pressure of any part of the process, and the errors that get through are usually mechanical rather than judgmental — a figure entered wrong, a schedule omitted, a carryforward that did not roll.

That is precisely the class of error software handles well. So the opportunity here is real, and it is narrower and ...

Rollover errors are among the most expensive mistakes a client can make with a practitioner's help, and they share a feature: most are unfixable once made.

Not "expensive to fix." Unfixable. A violated one-per-year rule, a missed sixty-day deadline, or employer stock rolled into an IRA cannot be undone by amending anything.

Which makes this an area where the practitioner's job is mostly to intervene before the client acts.

Four

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Start with the arithmetic, because it changes the strategy.

A seasonal preparer carries a fixed cost — recruiting, onboarding, systems setup, training, supervision, and review time — against a limited productive window. Run the break-even honestly and many seasonal hires do not clear it in their first year, once senior review hours are costed properly.

Which produces the insight that should govern every decision below: ...

The appeal is genuine. During busy season a firm fields hundreds of repetitive client questions, most of them about status and process, and answering them consumes hours that should go to work. A tool that handles them looks like an obvious win.

It is an obvious win for a narrow set of those questions and a serious exposure for the rest — and the line between them is not where most implementations draw it.

Three Problems With the Obvious

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Every firm needs a season-opening briefing, and most firms build theirs from a webinar in mid-January — which is late, because by then the decisions the briefing should inform have already been made.

This post is about how to build one, and specifically how to build one that survives the thing that ruins season plans: guidance and forms that arrive after the season has started.

The Date Structure, and What Actually Moves

Four

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Required minimum distributions have become one of the least safe areas in tax practice to rely on memory for. The rules were amended, then amended again, the regulations were finalized after years of uncertainty, relief was granted for distributions missed during that uncertainty, and the beneficiary regime was rebuilt in a way that made a great deal of prior planning obsolete.

Which means the useful thing this post can do is teach the structure — which is stable — ...

Year-end planning conversations go wrong in a predictable way: the client wants to know what to buy, and buying things is the least valuable lever available.

The genuinely useful year-end work is timing, entity and compensation decisions, and elections with deadlines — and most of it produces a benefit that recurs rather than a one-time deduction that costs a dollar to save thirty cents.

This post covers what actually moves the number in the fourth quarter, ...

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