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How to Handle Emotionally Charged Situations in the Workplace

Seminar: ID# 1237280
how-to-handle-emotionally-charged-situations-in-the-workplace

Agenda

Assessing Your Attitudes
  • Is repressing your anger unhealthy? Not necessarily! And, we'll dispel three other common assumptions you may have about anger
  • Stress and anger: Identify and eliminate your own deadly "triggers"
  • No one makes you feel … you choose how you feel. Step by step, how to choose the most positive, productive emotions
Managing Your Own Anger and Emotions
  • Placing blame: how this common, destructive habit can lead you to anger
  • How to admit your anger, without losing your composure! The constructive, professional way to say "I'm mad!"
  • "Channeling" the force: how to convert anger and negative emotion into motivation, direction, and enlightenment
  • Desensitization strategies: the key to controlling your emotions, instead of letting them control you!
Responding to Negativity in Others
  • The very first thing you should do when someone "blows up"
  • Managing the antagonist — how to keep others from picking fights with you
  • How to respond to "put-downs" — you'll keep your self-esteem intact without making the situation worse
Learning Conflict Management Skills
  • Exposing the root of a conflict: 5 conflict categories that help you understand what's really bugging you or others
  • 3 situations in which you should avoid a confrontation at all costs
  • 2 techniques to help you turn off the tears (and what to do when you absolutely can't!)
  • 2 subtle signals that unspoken issues are the real cause of a conflict
Communicating Through Conflict
  • 5 easy tools to cut through anxiety and tension and get your point across calmly and rationally
  • How to follow up a confrontational situation (this effective strategy virtually guarantees no lingering resentments!)
  • How to tell the difference between a "put-down" and constructive criticism
  • A course for compromise: how to know when you should "settle for less"
Building Positive Relationships
  • 3 vital ingredients for rewarding, successful relationships
  • Having fantasies of retaliation? Find out why this hurts you and how to clear yourself of resentment and buried anger
  • Beyond the office: learn how to prevent anger and confrontation from ruining relationships with your spouse, family, and friends!
Order:
How to Handle Emotionally Charged Situations in the Workplace
Pricing:
$149.00
Metropolitan Area:
Cleveland
Venue:
Sheraton Airport Hotel
5300 Riverside Dr
Cleveland
Contact Phone:
770-410-1219
Date:
1/14/2019 (9:00 - 4:00pm local time)
Qty:
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