Customer Service Rep Certificate Program

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Course Summary:

The Customer Service Representative Certificate addresses the knowledge and skills necessary to achieve superior performance in this important position within the bank.

Course Details:

Learn The Skills Needed To Become - And Succeed As - A Customer Service Rep!

Customer Service Representatives (CSRs) conduct basic banking transactions and cross-sell bank products and services.

Essentially, CSRs respond to customer needs for retail products and services, as well as help resolve customer problems with knowledge of pertinent bank policies and procedures.

What You'll Learn:The Customer Service Representative Certificate Program addresses the knowledge and skills necessary to achieve superior performance in this important position within the bank.

In addition to modules that address sales and customer service, the curriculum emphasizes business ethics and banking fundamentals, as well as basic selling and cross-selling skills.

Here are the key topics covered in this course:

• Banking Basics
  
• Communication Basics
  
• Effective Referrals
  
• Ethical Issues for Bankers
  
• Online Communication
  
• Overcoming Objections
  
• Relationship Sales
  
• Understanding Consumer Bank Products
  
• Understanding Business Bank Products
  
• Verbal Communication
  
• Why Quality Service Matters
  
• Written Communication Suite

You have six months to complete the course and gain your printable certificate. Course Length: 10 hours