Criticism & Discipline Skills for Managers and Supervisors
Seminar: ID# 1003633
Pricing: $149.00
Course Summary:
You'll learn how to distinguish the types of problem employees. You'll learn the hidden causes behind difficult behavior, and you'll find out how to deal with each employee carefully and compassionately.
This training session is available in both in-person and video conference formats. Same great training; you simply decide which format best fits your needs!
Course Details:
All managers have to deal with difficult employees at some point. This seminar is an ideal way for you and your colleagues to get important training in performance management all at once. After this seminar, you and the rest of your management team will speak the same language. You'll support each other in creating action plans, managing difficult employees and applying progressive discipline.
What You'll Learn:
- Approach an employee about the problem behavior ... in a way that minimizes accusations, hostility and defensiveness
- Create an improvement plan ... and get your employee to commit to it
- Coach the employee ... so there's no chance of misunderstanding
- Document the process ... to encourage steady progress
- Discipline, reassign or dismiss the person if the problem doesn't improve ... and handle it all fairly
Continuing Education Credits:
Click the 'Credits' tab above for information on PHR/SPHR, PDCs, and other CE credits offered by taking this course.
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