Agenda

Criticism & Discipline Skills for Managers and Supervisors Agenda

Seminar: ID# 1258119

Agenda

Understanding Difficult Employees

What a difficult employee "looks" like: nine symptoms to watch for
Emotional and psychological roots of poor performance
Should you wait until there is a clear pattern of problem behavior? Surprisingly, no, and you'll learn why
A checklist to help you determine if you're unconsciously triggering the poor performance
Communication breakdowns that lead to performance problems
How to pinpoint the problems of difficult employees

Taking Positive Action

Six factors to consider when choosing corrective measures
Seven signs that your difficult employee needs more training
Ways to prepare yourself to confront a difficult employee
How to explain the problem to your employee without placing blame or causing defensiveness
Techniques for setting realistic, clear performance standards (so you reward the behaviors you want and discourage those you don't)
Progressive discipline: what to do when initial corrective actions don't work
How to develop a performance improvement plan

Preparing For Dismissals

Guidelines for documenting the disciplinary process:
- When to start
- What to include
- How to be consistent with company policy and employee agreements
- When and how to use a witness
- The right questions to ask
When all else fails: how to talk with employees who are not improving and help them feel better about moving on
How to avoid grievances, and the best ways to handle them if they do arise

Order:

Criticism & Discipline Skills for Managers and Supervisors

Pricing:
$149.00

Metropolitan Area:
Tampa

Venue:
Embassy Suites by Hilton - USF
3705 Spectrum Blvd
Tampa
770-410-1219

Date:
1/31/2020 (9:00 - 4:00pm local time)

Qty:

Agenda