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Criticism & Discipline Skills for Managers and Supervisors

Seminar: ID# 1256131
criticism-and-discipline-skills-for-managers-and-supervisors

Agenda

Understanding Difficult Employees

  • What a difficult employee "looks" like: nine symptoms to watch for
  • Emotional and psychological roots of poor performance
  • Should you wait until there is a clear pattern of problem behavior? Surprisingly, no, and you'll learn why
  • A checklist to help you determine if you're unconsciously triggering the poor performance
  • Communication breakdowns that lead to performance problems
  • How to pinpoint the problems of difficult employees

Taking Positive Action

  • Six factors to consider when choosing corrective measures
  • Seven signs that your difficult employee needs more training
  • Ways to prepare yourself to confront a difficult employee
  • How to explain the problem to your employee without placing blame or causing defensiveness
  • Techniques for setting realistic, clear performance standards (so you reward the behaviors you want and discourage those you don't)
  • Progressive discipline: what to do when initial corrective actions don't work
  • How to develop a performance improvement plan

Preparing For Dismissals

  • Guidelines for documenting the disciplinary process:
    • When to start
    • What to include
    • How to be consistent with company policy and employee agreements
    • When and how to use a witness
    • The right questions to ask
  • When all else fails: how to talk with employees who are not improving and help them feel better about moving on
  • How to avoid grievances, and the best ways to handle them if they do arise
Order:
Criticism & Discipline Skills for Managers and Supervisors
Pricing:
$149.00
Metropolitan Area:
Lahaina
Venue:
Best Western Pioneer Inn
658 Wharf St
Lahaina
Contact Phone:
770-410-1219
Date:
10/21/2019 (9:00 - 16:00 local time)
Qty:
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