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Teller Compliance Issues

About This Course:
During this program we will cover many teller regulatory and compliance issues. We will look at your signature contract, state and federal rules regarding the handling of checks. You will review some fundamentals but move towards the more advanced check issues involving fiduciaries, scams, and holds. Annual required training on both BSA and Regulation CC.What You'll Learn:
  • Endorsements-Business, Personal and Fiduciary
  • When do we know a customer is deceased and what to do with the checks afterward
  • What do we do with "or and and" checks
  • What to do when the amounts don't match on a check
  • What to do when the customer wants you to cash a check made payable to the bank
  • Legal Issues--Postdated, Stale dated, Stop Payments On Checks
  • Check Scams
  • How and When to Place Holds-Regulation CC
  • How to hold a cashier's check
  • How to hold a treasury check
  • How to hold corresponding funds when cashing a check
  • Security features on Treasury Checks and Postal Money Orders
  • Breaking down the signature card-who can do what
  • Working with POAs, Representative Payees, Trustees, Executors
  • Handling Checks for fiduciaries
  • How money moves and time frames
  • BSA Staff training
Who Should Attend

Tellers, Head Tellers, Branch Staff, Customer Service Representatives and Branch Managers.
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