Agenda

The Role Of The Supervisor

• How leading people differs from "being the boss"
• The 6 most common pitfalls of the new or untrained supervisor
• How to pinpoint your own behavioral style, identify your employees' styles, and use this information to build better workplace relationships and improve performance
• The supervisor as coach: the benefits of team building vs. traditional supervision

Getting It All Done

• Strategies for prioritizing tasks for you and your employees when everything's "due yesterday"
• Basic project management skills every supervisor needs to know
• How the "4 Rs" can help you tame the paperwork monster once and for all
• How to use delegation to empower your people
• 10 tips for managing your time more efficiently

Building A Better Team

• How to select, hire and nurture superstars
• Understanding motivators and de-motivators
• The 5-step coaching model — an effective tool for teaching new skills or improving performance
• New recruits vs. established employees — what supervisors should know
• Performance appraisals as a motivational tool

The Challenges Of Change

• The "3 Cs" of change: constant, cyclical, and cumulative
• How to help your people through the basic change cycle
• Specific techniques to gain support for change
• How to reinforce the need for change — so the right reasons remain foremost in everyone's minds

Into Your Future

• How to create relationships with other managers and supervisors through informal networking, formal shadowing, and supervisory task teams
• Why you must align yourself with your boss's values, goals, image, and vision
• How to sell your ideas and solutions to peers and higher-ups to get results
• 6 ways to make a positive impression on others and gain visibility and influence where you work