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Call Center Customer Service

Webinar: ID# 1000599
About The Presenter:
Margaret DeMarino is a corporate trainer, specializing in the area of written and verbal communication, supervisory skills, administrative training, and customer service.

Known for her functional webinars and workshops filled with practical pointers, Ms. DeMarino offers workshops and webinars to a wide range of clients including, banks and financial institutions, manufacturing companies, state and federal government agencies, and others.

Ms. DeMarino holds a B.A. in Communication Arts from the University of Dayton and was a Fellow of the Yale-New Haven Teachers Institute at Yale University. She also currently free-lances for the Hartford Courant.
About The Training Provider:

Total Training Solutions

Since 1983, Total Training Solutions - aka BankWebinars.com - has produced dozens of bank training webinars, videotapes, CD-Roms, DVD's, and web-based training modules.

We offer over 100 webinars each year in live, recordeded, or on-demand formats.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions, and are alert to changes which affect the industry.

Webinar Descriptions, BankWebinars.com:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the on-demand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive six months access to the on-demand weblink as an added free bonus.

On Demand:
Includes a weblink for unlimited viewing for six months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live Session, On-Demand Weblink, and CD-Rom plus hardcopy handouts.

Live + On-Demand:
Includes two of the options above. Live session and six months access to On-Demand weblink plus link to handouts.

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