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Course/Product Description
Title:

Dealing with Difficult People

Duration: 1 day
Find A Class Near You: View Dates And Locations For This Seminar
Description:

Dealing with Difficult People
Do you know how to work with difficult people? How many of these personalities do you recognize?
  • The Know-It-Alls
    They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive

  • The Passives
    These people never offer ideas or let you know where they stand

  • The Dictators
    They bully and intimidate. They're constantly demanding and brutally critical

  • The Gripers
    Is anything ever right with them? They prefer complaining to finding solutions

  • The "Yes" People
    They agree to any commitment, yet rarely deliver. You can't trust them to follow through

  • The "No" People
    They are quick to point out why something won't work. Worse, they're inflexible
Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People. Concrete Techniques For Dealing With Difficult People In The Workplace And At Home

Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home.

It provides specific strategies for getting adversaries to cooperate...bullies to back off...wallflowers to open up...chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence.

Cooperation, collaboration, and compromise will improve — and that makes for a more productive and efficient workplace for everyone.

How This Program Is Structured

It's structured for maximum learning. You'll experience a carefully designed combination of:
  • Informative presentation
    Your trainer is skilled at sharing information in a way that's engaging. Just sit back and take it all in.

  • Practice Exercises
    You'll do some of these alone, and others with groups or a partner. Don't worry — no one will be singled out or embarrassed.

  • Group Discussion
    Get your questions answered. Share your point of view. These are some of the most stimulating segments of the program.
Testimonial

"… lots of practical info! I'm excited about developing my plan of action, and will look at my coworkers in a different, more open-minded and caring way."
~ Denise Weaver, Senior Benefits Specialist

AGENDA

Understand The Difficult People In Your Life

Learn how they think, what they fear, why they do what they do. Understanding these things makes dealing with difficult people less frustrating.
  • "Mapping" difficult people to gain insight into what makes them tick
  • The most common mistake well-intentioned people make that actually worsens conflicts
  • What a team can do with a person who isn't a team player
  • The single best response to sarcasm
  • 3 ways to get people to keep their word
  • How to deal with a person who practices one-upmanship
  • When to go to a third party for help in dealing with a problem person
Know How To Communicate With Difficult People

At this seminar, you'll concentrate on here's-how-you-do-it techniques. You'll leave knowing how to use these techniques in specific situations when dealing with difficult people in the workplace.
  • What to do when someone — even a boss — starts yelling
  • What to do when someone takes credit for your idea
  • How to determine if a difficult relationship is worth salvaging, and what to do if it isn't
  • The best way to get someone to stop holding a grudge
  • Handling the person who says one thing to you but the opposite to someone else
  • When and how to go over someone's head to a superior
  • Dealing with touchy people who take things personally
  • How to get your boss to quit procrastinating and make a decision
Be Less Of A Target For Difficult People

Look at the difficult people in your life. Chances are, at least one person manages to get along with them. You can, too. Learn to derail problem people and teach them to treat you with respect.
  • How to cope with excuse-makers and blamers
  • What to do immediately when someone threatens you
  • 3 tactics that prevent you from being manipulated by others
  • Hot buttons: how to keep people from pushing yours
  • "The boss's favorite": how to cope with the person who's perfect in the boss's eyes — but doesn't really do a fair share of the work
Bring Out The Best In Even The Most Difficult People

Let's face it, nobody's difficult all the time (and everybody is some of the time). Your new skills will help you reinforce positive behavior in even the most difficult people — at work and at home.
  • How to handle a coworker who is too competitive
  • How to handle someone who wants to get "too personal"
  • What to do when people make promises you suspect they won't keep
  • How to give an aggressive person an alternative to direct conflict
  • The special body positions to use in dealing with specific kinds of difficult people (your body language can be even more powerful than what you say)
  • Special for managers: how to deal with employees who don't keep commitments...have a negative attitude...or are closed-minded

CPE CREDIT

Fred Pryor Seminars and CareerTrack are registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.

CPE certificates will be available 10 days after your event has ended.
Licenses / Designations / Educational Credits: CPE
All US States: 6
About The Provider: Fred Pryor Seminars and CareerTrack, divisions of PARK University Enterprises, Inc., create one of the most respected international providers of professional seminars.

Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector.

Today, with more than 8 million satisfied customers, we continue to pride ourselves in providing the superior training you've come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.

Fred Pryor Seminars and CareerTrack are your number one choices for training because we offer:
  • In-depth experience in the training industry
  • Consistent and comprehensive course offerings
  • High-energy and content-rich presentations
  • Multiple training tools, including on-site training, on-line learning, seminars, and A/V products
  • 100% Satisfaction Guaranteed!
As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That's why our goal is the same today as it was 30 years ago — to provide the best choice in business skills training with maximum convenience to help you — our customer — achieve success!
Price: $99.00
More Info: Contact Us For More Information








Currently Scheduled Locations & Dates For This Seminar

Course Title Date City/State Price
Dealing with Difficult People 4/24/2014 MONCTON, NB $99.00
Dealing with Difficult People 4/24/2014 EDISON, NJ $99.00
Dealing with Difficult People 4/25/2014 FREEHOLD, NJ $99.00
Dealing with Difficult People 4/25/2014 SAINT JOHN, NB $99.00
Dealing with Difficult People 4/28/2014 BARRIE, ON $99.00
Dealing with Difficult People 4/28/2014 BELLINGHAM, WA $99.00
Dealing with Difficult People 4/29/2014 EVERETT, WA $99.00
Dealing with Difficult People 4/29/2014 MISSISSAUGA, ON $99.00
Dealing with Difficult People 4/30/2014 TACOMA, WA $99.00
Dealing with Difficult People 4/30/2014 SAULT STE MARIE, ON $99.00
Dealing with Difficult People 5/1/2014 OLYMPIA, WA $99.00
Dealing with Difficult People 5/2/2014 THUNDER BAY, ON $99.00
Dealing with Difficult People 5/2/2014 SEATTLE, WA $99.00
Dealing with Difficult People 5/5/2014 BOULDER, CO $99.00
Dealing with Difficult People 5/5/2014 LYNCHBURG, VA $99.00
Dealing with Difficult People 5/6/2014 DENVER, CO $99.00
Dealing with Difficult People 5/6/2014 FREDERICKSBURG, VA $99.00
Dealing with Difficult People 5/7/2014 SALT LAKE CITY, UT $99.00
Dealing with Difficult People 5/7/2014 RICHMOND, VA $99.00
Dealing with Difficult People 5/8/2014 NORFOLK, VA $99.00
Dealing with Difficult People 5/8/2014 OGDEN, UT $99.00
Dealing with Difficult People 5/9/2014 OREM, UT $99.00
Dealing with Difficult People 5/12/2014 FORT WAYNE, IN $99.00
Dealing with Difficult People 5/13/2014 NORTH PLATTE, NE $99.00
Dealing with Difficult People 5/13/2014 GRAND RAPIDS, MI $99.00
Dealing with Difficult People 5/14/2014 FLINT, MI $99.00
Dealing with Difficult People 5/14/2014 GRAND ISLAND, NE $99.00
Dealing with Difficult People 5/15/2014 TROY, MI $99.00
Dealing with Difficult People 5/15/2014 LINCOLN, NE $99.00
Dealing with Difficult People 5/16/2014 ANN ARBOR, MI $99.00
Dealing with Difficult People 5/16/2014 OMAHA, NE $99.00
Dealing with Difficult People 5/19/2014 ANNAPOLIS, MD $99.00
Dealing with Difficult People 5/20/2014 TOWSON, MD $99.00
Dealing with Difficult People 5/21/2014 FREDERICK, MD $99.00
Dealing with Difficult People 5/22/2014 WASHINGTON, DC $99.00
Dealing with Difficult People 5/28/2014 SPENCER, IA $99.00
Dealing with Difficult People 5/29/2014 DES MOINES, IA $99.00
Dealing with Difficult People 5/30/2014 CEDAR RAPIDS, IA $99.00
Dealing with Difficult People 6/2/2014 TAMPA, FL $99.00
Dealing with Difficult People 6/3/2014 ASHEVILLE, NC $99.00
Dealing with Difficult People 6/3/2014 LAKELAND, FL $99.00
Dealing with Difficult People 6/4/2014 HICKORY, NC $99.00
Dealing with Difficult People 6/4/2014 SAN LUIS OBISPO, CA $99.00
Dealing with Difficult People 6/4/2014 ORLANDO, FL $99.00
Dealing with Difficult People 6/5/2014 CHARLOTTE, NC $99.00
Dealing with Difficult People 6/5/2014 SANTA BARBARA, CA $99.00
Dealing with Difficult People 6/5/2014 FT LAUDERDALE, FL $99.00
Dealing with Difficult People 6/6/2014 OXNARD, CA $99.00
Dealing with Difficult People 6/6/2014 RALEIGH, NC $99.00
Dealing with Difficult People 6/6/2014 MIAMI, FL $99.00
Dealing with Difficult People 6/9/2014 OVERLAND PARK, KS $99.00
Dealing with Difficult People 6/9/2014 UTICA, NY $99.00
Dealing with Difficult People 6/10/2014 SPRINGFIELD, MO $99.00
Dealing with Difficult People 6/10/2014 HOUSTON, TX $99.00
Dealing with Difficult People 6/10/2014 GLENS FALLS, NY $99.00
Dealing with Difficult People 6/11/2014 PITTSFIELD, MA $99.00
Dealing with Difficult People 6/11/2014 AUSTIN, TX $99.00
Dealing with Difficult People 6/11/2014 ST. LOUIS, MO $99.00
Dealing with Difficult People 6/12/2014 URBANA, IL $99.00
Dealing with Difficult People 6/12/2014 SAN ANTONIO, TX $99.00
Dealing with Difficult People 6/13/2014 PEORIA, IL $99.00
Dealing with Difficult People 6/13/2014 MCALLEN, TX $99.00
Dealing with Difficult People 6/16/2014 BURBANK, CA $99.00
Dealing with Difficult People 6/17/2014 COLLEGE STATION, TX $99.00
Dealing with Difficult People 6/17/2014 MIDLAND, TX $99.00
Dealing with Difficult People 6/18/2014 LUBBOCK, TX $99.00
Dealing with Difficult People 6/18/2014 HOUSTON, TX $99.00
Dealing with Difficult People 6/18/2014 HONOLULU, HI $99.00
Dealing with Difficult People 6/19/2014 HILO, HI $99.00
Dealing with Difficult People 6/19/2014 GALVESTON, TX $99.00
Dealing with Difficult People 6/19/2014 AMARILLO, TX $99.00
Dealing with Difficult People 6/23/2014 ARLINGTON, TX $99.00
Dealing with Difficult People 6/23/2014 MERRILLVILLE, IN $99.00
Dealing with Difficult People 6/23/2014 ERIE, PA $99.00
Dealing with Difficult People 6/24/2014 DALLAS, TX $99.00
Dealing with Difficult People 6/24/2014 ONTARIO, CA $99.00
Dealing with Difficult People 6/24/2014 OAKBROOK TERRACE, IL $99.00
Dealing with Difficult People 6/24/2014 BUFFALO, NY $99.00
Dealing with Difficult People 6/25/2014 OKLAHOMA CITY, OK $99.00
Dealing with Difficult People 6/25/2014 ANAHEIM, CA $99.00
Dealing with Difficult People 6/25/2014 ELK GROVE VILLAGE, IL $99.00
Dealing with Difficult People 6/25/2014 ROCHESTER, NY $99.00
Dealing with Difficult People 6/26/2014 MADISON, WI $99.00
Dealing with Difficult People 6/26/2014 TULSA, OK $99.00
Dealing with Difficult People 6/26/2014 CARLSBAD, CA $99.00
Dealing with Difficult People 6/27/2014 APPLETON, WI $99.00
Dealing with Difficult People 6/27/2014 SAN DIEGO, CA $99.00
Dealing with Difficult People 7/9/2014 TEXARKANA, TX $99.00
Dealing with Difficult People 7/9/2014 FAYETTVILLE, AR $99.00
Dealing with Difficult People 7/9/2014 PROVIDENCE, RI $99.00
Dealing with Difficult People 7/10/2014 MONROE, LA $99.00
Dealing with Difficult People 7/10/2014 LITTLE ROCK, AR $99.00
Dealing with Difficult People 7/11/2014 SHREVEPORT, LA $99.00
Dealing with Difficult People 7/11/2014 HARTFORD, CT $99.00
Dealing with Difficult People 7/11/2014 MEMPHIS, TN $99.00
Dealing with Difficult People 7/14/2014 EAU CLAIRE, WI $99.00
Dealing with Difficult People 7/15/2014 ALBUQUERQUE, NM $99.00
Dealing with Difficult People 7/15/2014 LA CROSSE, WI $99.00
Dealing with Difficult People 7/15/2014 JACKSON, MS $99.00
Dealing with Difficult People 7/16/2014 MANKATO, MN $99.00
Dealing with Difficult People 7/16/2014 BATON ROUGE, LA $99.00
Dealing with Difficult People 7/16/2014 PRESCOTT, AZ $99.00
Dealing with Difficult People 7/17/2014 NEW ORLEANS, LA $99.00
Dealing with Difficult People 7/17/2014 PHOENIX, AZ $99.00
Dealing with Difficult People 7/17/2014 ST. CLOUD, MN $99.00
Dealing with Difficult People 7/18/2014 BLOOMINGTON, MN $99.00
Dealing with Difficult People 7/21/2014 ATLANTIC CITY, NJ $99.00
Dealing with Difficult People 7/22/2014 PORTLAND, ME $99.00
Dealing with Difficult People 7/22/2014 PRINCETON, NJ $99.00
Dealing with Difficult People 7/23/2014 JACKSON, TN $99.00
Dealing with Difficult People 7/23/2014 BOSTON, MA $99.00
Dealing with Difficult People 7/23/2014 ALLENTOWN, PA $99.00
Dealing with Difficult People 7/24/2014 WORCESTER, MA $99.00
Dealing with Difficult People 7/24/2014 DOVER, DE $99.00
Dealing with Difficult People 7/24/2014 NASHVILLE, TN $99.00
Dealing with Difficult People 7/25/2014 KNOXVILLE, TN $99.00
Dealing with Difficult People 7/25/2014 BURLINGTON, VT $99.00
Dealing with Difficult People 7/25/2014 SALISBURY, MD $99.00
Dealing with Difficult People 7/28/2014 CHERRY HILL, NJ $99.00
Dealing with Difficult People 7/28/2014 SAN JOSE, CA $99.00
Dealing with Difficult People 7/29/2014 PALO ALTO, CA $99.00
Dealing with Difficult People 7/30/2014 LANCASTER, PA $99.00
Dealing with Difficult People 7/31/2014 YORK, PA $99.00
Dealing with Difficult People 8/1/2014 SACRAMENTO, CA $99.00
Dealing with Difficult People 8/1/2014 HARRISBURG, PA $99.00





Keywords For This Course:
Dealing With Difficult People



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