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Course/Product Description
Title:

Overcoming Negativity on the Frontline

SKU:WT-1000640
Format: Webinar
Description:

In this two hour workshop, we will help you learn how to contend with burnout, gossip, unprofessional behavior, employee and customer conflicts, and poor attitudes.

Managers will learn how to get the frontline teaming instead of steaming, choosing actions instead of reacting, choosing a good attitude to avoid burnout, making gossip only familiar tabloid fodder, and resolving conflicts instead of letting them lead to explosions.

Topics:

  • Impression Management
  • Choosing and sending a positive attitude
  • Why employee satisfaction is key to losing burnout
  • How to resolve conflict without destroying the relationship

What you will learn:

  • How to build fun into the job
  • How attitude is a choice we make everyday
  • The importance of impressions and image
  • How to send clear messages
  • Saying the right thing
  • How to be more effective in dealing with gossip and cliques
  • How to handle conflicts with customers and coworkers
  • How behavior affects everyone

Who Should Attend
All supervisory and management staff that lead front-line personnel, or are expected to affect the culture of the institution would benefit from this workshop. Frontline personnel responsible for working together as a team would benefit. Anyone who has customer contact either in person or over the phone would benefit from this workshop.

The Presenter
Janice Branch has been a senior training consultant for InterAction Training for over fifteen years. Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

Today Janice specializes in providing a select group of clients ongoing strategic planning, coaching and training therefore enabling the client to tap into Janice as a team member and part of the leadership of the company.

Janice is certified by the University of Houston in Leadership and Management. She has also received certifications from Achieve Global and Development Dimensions Inc.

About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $265.00
More Info: Contact Us For More Information
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