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Course/Product Description
Title:

Customer Service Over The Telephone

SKU:PA-1006031
Format: Self-Study Course
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Description:

When customers are happy and content then your business will flourish. Our Customer Service training course provides your staff with the essential tools that teach them how to properly deal with angry customers and how to keep your customers happy.

For those that need a bit of extra help or are entirely new to the industry, we have our self-study Customer Service training videos that will teach you everything there is to know about proper customer service. The basis of any great business is great customer service since it plays a very critical role in keeping customers happy and having them come back.

With our Customer Service training course, you will learn from professional instructors in the field, who have years of experience.

Table of Contents

  • The Basics of Customer Service
  • Maintaining a Positive Attitude and Developing Interpersonal Skills
  • Interacting with Customers
  • Following Scripts

Simply pop in our Customer Service training CD into your computer and experience the many interactive components that will help you learn faster and retain the information longer. With our self-paced Customer Service computer based training program, will help you retain the information longer so that you remember everything you learned.

Take your career to the next level and take advantage of all that our Customer Service over the Telephone computer based training course has to offer!

About The Provider: K Alliance provides computer based training (CBT) and online computer training videos.

We offer a complete e-learning solution in the form of either dvd, CD, intranet, or online training video courseware.

Our self-paced computer training videos include hundreds of choices in topics such as IT Training, Certification Training, Desktop Office and Soft Skills. No matter which method you prefer, K Alliance has courses to help you achieve your elearning goals.
Price: $149.00
More Info: Contact Us For More Information
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Keywords For This Course:

Customer Service, Telephone, Call

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