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Course/Product Description
Title:

How To Deliver Exceptional Customer Service

Find A Class Near You: View Dates And Locations For This Seminar
Description:

How To Deliver Exceptional Customer Service
Train Your Staff To Rise To A New Level Of Service Excellence!

Today, keynote speakers are all focusing on the importance of customer service and satisfaction as the critical components of a successful business. Tom Peters, author of In Search of Excellence, calls it the "competitive edge".

Developed and presented by customer service experts, this seminar teaches ways to work easily with others and create a more pleasant environment. We've drawn from what is working in companies all across America. You'll learn ways to communicate keeping your composure under stress, and much more.

This customer service training will help you train yourself, your staff, and your organization not only to head off problems, but also to rise to a level of service excellence.

Learning Objectives:
  • Increase the return on your customer service dollars
  • Make your customers feel important and appreciated
  • Reduce stress and turnover in customer service jobs
  • Become a master in the art of listening
  • Say "no" and be firm without antagonism
Set aside just one day, and you can learn how to turn every customer into an ally, outservice your competitors, eliminate negative situations, and overcome stress and burnout!

Who Should Attend

Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers - anyone and everyone who comes into contact with customers!

AGENDA

The Vital Role of All Customer-Contact Personnel
  • How to view your organization through the eyes of the customer
  • How to handle the inherent frustrations of heavy customer contact
  • Why the choices you make with each customer contact are so important
How To Use Teamwork As A Powerful Force
  • Four ways to build a strong team
  • How to get the support of managers, coworkers, and staff
  • Tips for improving cooperation between departments
Smart Techniques For Better Communication
  • How to prevent misunderstandings
  • Ways to make a winning first impression
  • The secrets to good rapport with customers and associates
  • Easy techniques for crystal-clear, positive communications
The Critical Art Of Listening
  • Two poor listening habits and how to avoid them
  • 11 creative techniques to sharpen your listening skills
  • How listening can surmount a tense situation
Strategies Of Customer Goodwill And Trust
  • How to make customers feel important, and why you should
  • The power of using names, with five easy tips to remember them
  • How to express appreciation
  • Effective techniques for building customer loyalty
  • Five ways to reduce costly mistakes
Winning Telephone Techniques
  • How to avoid making a bad telephone impression
  • Five ways to improve your over-the-phone persona
  • Telephone greetings that set a positive stage
  • Three simple rules for answering another person's phone
  • How to speak concisely and make every word count
  • Strategies for contending with rude or abusive callers
  • Innocent statements that can drive customers away
How To Deal With Complaints And Angry Customers
  • How to keep from becoming upset and unraveled
  • Practical tips for managing dangerous anger
  • The right and wrong ways to say "no"
  • Techniques for handling complaints to the customer's complete satisfaction
  • How to keep your cool in the toughest situations

CPE CREDIT

Fred Pryor Seminars and CareerTrack are registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.

CPE certificates will be available 10 days after your event has ended.
Licenses / Designations / Educational Credits: CPE
All US States: 6
About The Provider: Fred Pryor Seminars and CareerTrack, divisions of PARK University Enterprises, Inc., create one of the most respected international providers of professional seminars.

Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector.

Today, with more than 8 million satisfied customers, we continue to pride ourselves in providing the superior training you've come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.

Fred Pryor Seminars and CareerTrack are your number one choices for training because we offer:
  • In-depth experience in the training industry
  • Consistent and comprehensive course offerings
  • High-energy and content-rich presentations
  • Multiple training tools, including on-site training, on-line learning, seminars, and A/V products
  • 100% Satisfaction Guaranteed!
As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That's why our goal is the same today as it was 30 years ago to provide the best choice in business skills training with maximum convenience to help you our customer achieve success!
Price: $199.00
More Info: Contact Us For More Information








Currently Scheduled Locations & Dates For This Seminar

Course Title Date City/State Price
How To Deliver Exceptional Customer Service 4/22/2014 WEST PALM BEACH, FL $199.00
How To Deliver Exceptional Customer Service 4/23/2014 FT LAUDERDALE, FL $199.00
How To Deliver Exceptional Customer Service 4/24/2014 SAN JUAN, PR $199.00
How To Deliver Exceptional Customer Service 4/25/2014 ST THOMAS $199.00
How To Deliver Exceptional Customer Service 4/29/2014 APPLETON, WI $199.00
How To Deliver Exceptional Customer Service 4/30/2014 DAYTONA BEACH, FL $199.00
How To Deliver Exceptional Customer Service 4/30/2014 MADISON, WI $199.00
How To Deliver Exceptional Customer Service 5/1/2014 ROCKFORD, IL $199.00
How To Deliver Exceptional Customer Service 5/1/2014 PORT ST. LUCIE, FL $199.00
How To Deliver Exceptional Customer Service 5/2/2014 ELK GROVE VILLAGE, IL $199.00
How To Deliver Exceptional Customer Service 5/2/2014 NAPLES, FL $199.00
How To Deliver Exceptional Customer Service 5/5/2014 GRAND RAPIDS, MI $199.00
How To Deliver Exceptional Customer Service 5/6/2014 LANSING, MI $199.00
How To Deliver Exceptional Customer Service 5/7/2014 JACKSON, MI $199.00
How To Deliver Exceptional Customer Service 5/8/2014 ANN ARBOR, MI $199.00
How To Deliver Exceptional Customer Service 5/9/2014 TROY, MI $199.00
How To Deliver Exceptional Customer Service 5/12/2014 FARMINGTON, NM $199.00
How To Deliver Exceptional Customer Service 5/13/2014 ALBUQUERQUE, NM $199.00
How To Deliver Exceptional Customer Service 5/14/2014 LAS CRUCES, NM $199.00
How To Deliver Exceptional Customer Service 5/15/2014 EL PASO, TX $199.00
How To Deliver Exceptional Customer Service 5/19/2014 JOHNSON CITY, TN $199.00
How To Deliver Exceptional Customer Service 5/20/2014 KNOXVILLE, TN $199.00
How To Deliver Exceptional Customer Service 5/20/2014 FLAGSTAFF, AZ $199.00
How To Deliver Exceptional Customer Service 5/21/2014 CHATTANOOGA, TN $199.00
How To Deliver Exceptional Customer Service 5/21/2014 PHOENIX, AZ $199.00
How To Deliver Exceptional Customer Service 5/22/2014 TUCSON, AZ $199.00
How To Deliver Exceptional Customer Service 5/22/2014 NASHVILLE, TN $199.00
How To Deliver Exceptional Customer Service 5/28/2014 EAU CLAIRE, WI $199.00
How To Deliver Exceptional Customer Service 5/29/2014 BLOOMINGTON, MN $199.00
How To Deliver Exceptional Customer Service 5/30/2014 ST. CLOUD, MN $199.00
How To Deliver Exceptional Customer Service 6/3/2014 SCRANTON, PA $199.00
How To Deliver Exceptional Customer Service 6/4/2014 READING, PA $199.00
How To Deliver Exceptional Customer Service 6/5/2014 ATLANTIC CITY, NJ $199.00
How To Deliver Exceptional Customer Service 6/6/2014 SALISBURY, MD $199.00
How To Deliver Exceptional Customer Service 6/10/2014 ROCKY MOUNT, NC $199.00
How To Deliver Exceptional Customer Service 6/11/2014 KINSTON, NC $199.00
How To Deliver Exceptional Customer Service 6/12/2014 FAYETTEVILLE, NC $199.00
How To Deliver Exceptional Customer Service 6/13/2014 RALEIGH, NC $199.00
How To Deliver Exceptional Customer Service 6/17/2014 WINSTON-SALEM, NC $199.00
How To Deliver Exceptional Customer Service 6/18/2014 GREENSBORO, NC $199.00
How To Deliver Exceptional Customer Service 6/19/2014 CHARLOTTE, NC $199.00
How To Deliver Exceptional Customer Service 6/20/2014 CHARLESTON, SC $199.00
How To Deliver Exceptional Customer Service 6/23/2014 LANCASTER, PA $199.00
How To Deliver Exceptional Customer Service 6/24/2014 ALLENTOWN, PA $199.00
How To Deliver Exceptional Customer Service 6/25/2014 PRINCETON, NJ $199.00
How To Deliver Exceptional Customer Service 6/26/2014 PHILADELPHIA, PA $199.00
How To Deliver Exceptional Customer Service 7/8/2014 TERRE HAUTE, IN $199.00
How To Deliver Exceptional Customer Service 7/9/2014 BLOOMINGTON, IN $199.00
How To Deliver Exceptional Customer Service 7/10/2014 MUNCIE, IN $199.00
How To Deliver Exceptional Customer Service 7/11/2014 INDIANAPOLIS, IN $199.00
How To Deliver Exceptional Customer Service 7/14/2014 DAVENPORT, IA $199.00
How To Deliver Exceptional Customer Service 7/15/2014 DUBUQUE, IA $199.00
How To Deliver Exceptional Customer Service 7/16/2014 CEDAR RAPIDS, IA $199.00
How To Deliver Exceptional Customer Service 7/16/2014 DALLAS, TX $199.00
How To Deliver Exceptional Customer Service 7/17/2014 ARLINGTON, TX $199.00
How To Deliver Exceptional Customer Service 7/17/2014 CEDAR FALLS, IA $199.00
How To Deliver Exceptional Customer Service 7/18/2014 DES MOINES, IA $199.00
How To Deliver Exceptional Customer Service 7/21/2014 SAN DIEGO, CA $199.00
How To Deliver Exceptional Customer Service 7/22/2014 ANAHEIM, CA $199.00
How To Deliver Exceptional Customer Service 7/23/2014 SIOUX CITY, IA $199.00
How To Deliver Exceptional Customer Service 7/23/2014 LOS ANGELES, CA $199.00
How To Deliver Exceptional Customer Service 7/24/2014 SPENCER, IA $199.00
How To Deliver Exceptional Customer Service 7/25/2014 MASON CITY, IA $199.00
How To Deliver Exceptional Customer Service 7/25/2014 HONOLULU, HI $199.00
How To Deliver Exceptional Customer Service 7/28/2014 NORTH PLATTE, NE $199.00
How To Deliver Exceptional Customer Service 7/28/2014 YUMA, AZ $199.00
How To Deliver Exceptional Customer Service 7/29/2014 CARLSBAD, CA $199.00
How To Deliver Exceptional Customer Service 7/29/2014 GRAND ISLAND, NE $199.00
How To Deliver Exceptional Customer Service 7/30/2014 NORFOLK, NE $199.00
How To Deliver Exceptional Customer Service 7/30/2014 PASADENA, CA $199.00
How To Deliver Exceptional Customer Service 7/31/2014 OMAHA, NE $199.00
How To Deliver Exceptional Customer Service 7/31/2014 SANTA BARBARA, CA $199.00
How To Deliver Exceptional Customer Service 8/1/2014 SAN LUIS OBISPO, CA $199.00
How To Deliver Exceptional Customer Service 8/1/2014 LINCOLN, NE $199.00


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